Returns & Exchanges
We want you to love your Shawn Mendes official apparel, but if you are not completely satisfied, we accept returns and exchanges on unworn items within 30 days of delivery. Please ensure all original tags are attached and the items are in their original packaging.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided by the portal and secure it to the outside of your original shipping box.
Ship the Package
Drop off your package at any authorized carrier location; ensure you obtain a tracking receipt for your records.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing